SolarWinds IT Help Desk & Remote Support Software

Solarwinds IT Help Desk & Remote Support Software
Simplify Help Desk Ticketing, IT Asset Management, and End-User Support

Why SolarWinds for IT Help Desk Management?

Centralized help desk management
Streamline and automate IT service management—from ticket creation to resolution.

Remote IT administration and troubleshooting
Eliminate the need to physically visit end-users for desktop support. Do IT remotely!

Anywhere, anytime customer support
Provide instant remote support to end-users located both inside and outside the network.

Choose a IT Help Desk Software to learn more

Affordable IT help desk to improve agent productivity and customer satisfaction

Centralize and automate help desk ticketing for IT technicians and end-users
Simplify IT asset management with built-in asset discovery, tracking, and reporting
Promote end-user self-service with a built-in knowledge base

Collection of comprehensive sysadmin tools for remote IT administration and support

Reduce time-to-resolution of support tickets with built-in system tools
Use built-in remote control to access and troubleshoot multiple remote machines at the same time
Remotely manage Windows machines and Active Directory environments

Easy-to-use remote control and desktop sharing tool

Instant remote connectivity to Windows, Mac OS X, and Linux systems
Built-in remote session chat, screenshot capture, and file transfer capabilities
Provide remote support to out-of-band computers in sleeping, powered off, and crashed states

IT infrastructure management and support from mobile devices

Provide 24x7 support from mobile devices, and resolve IT issues on-the-fly
Monitor IT infrastructure, including AD, Exchange, IIS, SQL Server, VMware, and SolarWinds Orion
Supported on Android, Apple iOS, and Blackberry devices

Call a Specialist Today! 800-886-5369