Solarwinds Dameware Remote Everywhere
Deliver on-demand remote support from anywhere with our cloud-based solution

Establish active sessions in no time.
Don’t waste time. SolarWinds Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.

Reach end users’ systems with safe remote support.
DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.

Don’t let unresponsive machines keep you from resolving IT issues.
Remotely connect to out-of-band computers with Wake-on-LAN support.

Save details for each session to share important troubleshooting information with teammates.
DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.

Improve your help desk department’s performance with robust reporting.
Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.

Communicate quickly and conveniently with users during sessions.
Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.

Keep an eye on end-user requests without implementing a complex help desk system.
End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.

Workstations with two or more monitors are standard these days.
Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.

For Your Technicians

Techs need sharp, powerful tools to diagnose issues quickly and ensure end users get the service they expect. DRE offers some of the most advanced troubleshooting, communication, and security features to get the job done fast and right.

In-Session Features

• Session recording
• Session notes and search
• Missed session notifications
• Color and quality adjustment for high- to low-bandwidth users
• Fast video streaming
• Full-screen and fit-screen views
• Hide wallpaper and screen blanking
• Automatic keyboard translation mapping
• Block remote keyboard and mouse
• Session transfer and multisession handling
• Technician screen sharing
• Change terminal services session
• View-only (monitor-only) sessions
• Blank screen
• Pause session

Troubleshooting and Maintenance Tools

• Run local batch script (system shell session)
• System CMD shell
• PowerShell
• Send CTRL-ALT-DEL
• Windows 8 and 10 commands
• Force reboot and reconnect—in Safe Mode if necessary
• Restart and shutdown
• Terminal session access with user access selection
• Port and RDP forwarding
• Lock PC
• Prevent auto-sleep, auto-lock, and inactivity disconnects
• Blank screen
• Pause session
• Take screenshot

Communication and User Help Tools

• Remote printing for Mac and Windows on any printer
• Live chat
• VoIP
• Video conference call
• Laser pointer
• Switch presenter role

Dashboard Controls

• Basic system info (OS, CPU, RAM Network, Disc space)
• System health (temps, system info)
• BIOS and device details
• Video Controller and AV active
• Firewall on
• Applications and drivers
• Start-up programs
• Windows event logs and updates

For Your Business

DRE not only provides clear dashboards and data to help you optimize business efficiency, but also gives you tremendous flexibility to brand and configure elements for your organization. DRE also considers ironclad security fundamental, so you and your end users can rest assured that data is designed to stay safe at every point in the support process.

Configuration

• Customization of Agent and Applet components
• Custom Terms of Service
• Email customization and branding
• PIN code expiration options
• Controls for idle session timeouts, expected wait time visibility, showing users their position in wait queue
• Mass deployment of agents to machines

Management Features

• Flexible and granular technician creation
• Multi-layer authentication
• Advanced device inventory
• End-user remote access capability
• Ability to organize by department
• SolarWinds Dameware Remote Everywhere proxies
• Deferred support-request capabilities and queuing
• Custom warnings and communications
• Mandatory and optional surveys for end users
• Calling cards

Reporting

• Real-time session monitoring
• Session History report with option to drill down into all details and export to .xls
• Session video recording with upload to cloud
• Real-time and historical technician performance

For Your End Users

A simple and pleasant end-user experience is always the IT support professional’s goal. Fast, simple connection and fluid communication are critical to making sure end users and technicians resolve issues swiftly, the first time.

• One-click support requests
• Quick connect from startcontrol.com and 6-digit PIN
• Expected wait time information
• Position in support queue information
• Receipt of session links through email
• Live chat, VoIP calling, and video conference calls
• Pre-session chat
• Laser pointer
• Calling cards
• Automatic report receipt
• Post-session surveys